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Panel Members

Various, Multiple Organizations

Georganne Bender and Rich Kizer are consumer anthropologists, speakers, authors, and consultants who have helped businesses internationally in the retail, restaurant, healthcare, hospitality, collegiate, travel, tanning, beauty, funeral, tech, auto, sales and service industries since 1990.

They are contributors to MSNBC's Your Business. They made Meetings & Conventions Magazine's list of Meeting Planners Favorite Keynote Speakers and have been named two of Retailing's Most Influential People. As global retail thought leaders, KIZER & BENDER are listed among the Top 40 Omnichannel Retail Influencers, Top 100 Retail Influencers, and the Top Retail Industry Experts to Follow on Social Media. Their award-winning Retail Adventures Blog is consistently listed among important retail and small business blogs. KIZER & BENDER serve as BrainTrust panelists for RetailWire and are partners and emcees for the popular Independent Retailer Conference.

Jayna Gedney is the store manager of the Ben Franklin in Monroe Washington. She is an active member in the Sierra Pacific Crafts buying group and loves networking with other successful retailers in the craft industry. As a certified John Maxwell Speaker and Coach, building leaders is a passion that continues to grow and inspire others. Jayna’s mission is to add value to each team member and help them gain the skills and confidence to provide an exceptional customer experience every single time.  Her focus on consulting, coaching and motivating others to reach their true potential translates into positive customer relationships and a successful retail operation.

Heidi Kaisand is the publisher of the trade publication, American Quilt Retailer, and owner of Hen & Chicks Studio, a full-service quilt (with paper and craft supplies) store and retreat center in Conrad, Iowa.

Sessions at Creativation+

"What's Happening Right Now at Retail! (Panel Discussion)"